Last updated: 7 October 2024
At Banorte Nutri, we are committed to providing exceptional digital products, including meal plans and recipes, tailored to your health and dietary needs. We understand that there may be occasions where cancellations or refunds are necessary. This Cancellations and Refunds Policy outlines the conditions, procedures, and eligibility criteria for cancellations and refunds of our digital products and services. Please read this policy carefully before making a purchase.
1. Digital Products All products on banortenutri.fit, including recipes and digital content, are delivered electronically and are available for immediate download upon successful purchase. Due to the nature of digital products, all sales are final and non-refundable.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of Mind: We do not offer refunds if you change your mind about a purchase after the digital product has been delivered.
User Error: No refund will be issued if you purchase a digital product by mistake or fail to download it within the provided time frame.
Dietary or Allergic Reactions: We are not responsible for any dietary or allergic reactions related to the ingredients in our meal plans or recipes. Please review all ingredients and product details carefully before purchasing.
Completed Custom Services: Refunds will not be available if the custom service has been fully completed and accepted by the client.
3. Exceptional Circumstances We understand that exceptional situations may occur, such as:
- The digital product you purchased was not as described or incomplete.
- You were unable to download the product due to technical issues on our website. If any of these issues occur, please contact our support team within 14 days of your purchase at support@banortenutri.fit. We will investigate the issue and, if found valid, may provide an alternative download link or a refund.
4. Refund Request Process
To request a refund, follow these steps:
Submit a Refund Request: Contact us at support@banortenutri.fit within 14 days of your purchase. Include your order number, a detailed explanation of the issue, and any relevant supporting documentation.
Review Process: Our team will review your request within 5 business days to determine eligibility for a refund.
Refund Decision: You will be notified via email whether your refund request has been approved or denied. If approved, the refund will be processed within 7-10 business days.
5. Amendments to the Cancellations and Refunds Policy
Banorte Nutri reserves the right to update or amend this Cancellations and Refunds Policy at any time. Any changes to the policy will be posted on this page, and the “Last Updated” date will reflect the most recent revision. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.
6. Contact Us
If you have any questions or require assistance with your purchase, feel free to contact our support team at support@banortenutri.fit. We are committed to ensuring that your experience with Banorte Nutri is smooth and satisfactory.
By purchasing from Banorte Nutri, you acknowledge that you have read and agreed to this Cancellations and Refunds Policy. Thank you for choosing Banorte Nutri to support your healthy eating journey!